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FAQ
If you have any questions about our site, please read through the following frequently asked questions. If you have any questions that are not answered below, please do not hesitate to contact us for a prompt and complete response.
The Game
- I’d like to start playing now. What’s
the fastest way to get in on a game now?
- What if I just wanted to try out the
games for free? What information do I need to supply to open
my Fun Poker account?
- Is Fun Poker really free and can I play
right now?
- How many play chips do you get with Fun
Poker?
- How do I select the type of poker game
and which table I want to sit at?
- What do I do if the game freezes or the
Internet disconnects?
- What happens to my hand if I get
disconnected and I cannot return back in time?
- The server crashed in the middle of a
hand. What happens when a hand is restarted? What happens to
my money?
- How does the wait list feature work when
a table is full?
- If my desired table is empty, can I sit
down?
- What does Avg. Pot and Plrs/Flp in the
Lobby mean?
- How do I know how much money is in the
pot?
- What does “game number” mean?
- How do I get my hand histories?
- I keep getting disconnected or frozen.
What can be done?
- In an emergency, such as if I need to
call a Host or the game has locked up for everyone at the
table, how do I contact someone for an immediate response?
- Can anything be done to stop harassing,
abusive or offensive chat at the tables?
- How do I change my nickname?
- How does the kill pot option work?
- How does the chop blinds option work?
- How does the straddle work?
Account Status and Money Transfers
- What is the minimum buy-in?
- Can I buy-in for less than the minimum?
- What is the rake and how is it
computed?
- What is the rake at the real money
tables?
- Is there a credit card processing fee?
- Can I get this fee rebated to me?
- Can I mail a bank draft or money order?
- Can I fund my poker account with a
personal check?
- How long will it take to credit back my
credit card when I cash out?
- How long will it take to receive my
money when I cash out?
- I’d rather not use my credit card. What
other deposit options are there?
- What is the very best and less
expensive way to fund my playing account?
- I would like to increase my deposit
limits. How can I do this?
Our Perks
- Can I use my poker chips to bet sports?
- How do Sports Pools work?
- How does the Member Referral Bonus
work?
Technical Issues
- I’m worried about the security of the
game? What is collusion?
- How do I get a history of the hands I
have played?
- Who can answer my specific technical
questions?
- Can more than one family member in same
household have an account?
- I can’t seem to get the program to run,
what can I do?
- I’m having problems getting connected,
what can I do?
- I have WebTV. Can I play at poker at
your site?
- I do not have Windows operating system.
Can I play on any other operating system?
THE GAME
- I’d like to start playing now. What’s the fastest way
to get in on a game now?
Simply download the free software. From the lobby, go to any table and select a seat. You will then be given the option to create a new account. Fill out the brief form and you will be ready to play!
- What if I just wanted to try out the games for free?
What information do I need to supply to open my Fun Poker
account?
To start with Fun Poker, you are only required to enter your Name, City and Email Address. In less than a minute, you’ll be at a table playing against poker players from all over the world. AN ABSOLUTE BLAST AND ABSOLUTELY FREE!
- Is Fun Poker really free and can I play right now?
Yes, it’s absolutely free! Download the Poker Piazza software and you'll be playing in minutes! Once you gain the confidence you may want to join in on our lower limit games starting at only $.25 - $.50. It’s your choice to play for fun or for cash and you move at your own pace!
- How many play chips do you get with Fun Poker?
All new players receive 3,000 Fun Poker chips. If you run out of Fun Poker chips, you can get more by clicking on the “More Chips” button when you attempt to buy-in. Good luck, and let's see how good your poker skills are!
- How do I select the type of poker game and which
table I want to sit at?
In the lobby, click the game titles on the tab bars to select between each type of game. The available tables for each game are listed vertically -- simply double-click on the table you wish to join, or press the “PLAY” button.
- What do I do if the game freezes or the Internet
disconnects?
If you are disconnected during a hand, the software will automatically attempt to reconnect you to the Internet and return you to your table. If you return in the allotted time, you will find yourself still in your same seat with the other players waiting for you to continue the hand as if you had never left. If you return after the allotted time limit, the software will have put you "all in" and, through our hand history function, you will be able to see what happened on the hand that got frozen. If your hand was winning hand, you win the main pot of that game.
- What happens to my hand if I get disconnected and I
cannot return back in time?
If you do not return in time, you will automatically be all in. Each player is granted a specific number of all ins per day to protect their hands in the event of disconnects. If you have already used your daily all ins and do not return to the table in time, then your hand will automatically be folded. We do not suggest playing if you’ve used all your allotted all-ins for that day. We suggest paging the Host and advising him of the situation so that he can make a decision if he can reset your all ins for that session. On play money tables, you have an unlimited number of all ins.
- The server crashed in the middle of a hand. What
happens when a hand is restarted? What happens to my money?
Transactions are posted to players' accounts at the completion of every hand. If a hand does not complete for any reason, then all players’ accounts are restored as they were at the beginning of the hand. All bets are off and a new hand is dealt.
- How does the wait list feature work when a table is
full?
If a table you select is currently full, press the Wait button and you will be added to the wait list. The lobby screen will show you where you are on the list. For example, "4 of 5" means that you are fourth on the list of the five people that are waiting. When a seat becomes available, you will automatically be summoned.
- If my desired table is empty, can I sit down?
We suggest you do. It is our goal to have you play the game you want to play. Chances are, you’ll be able to get your desired game going, even if you’re first one to take a seat. Other players will most likely arrive shortly.
- What does Avg. Pot and Plrs/Flp in the Lobby mean?
Avg. Pot is the average pot size for the last 20 hands. Plrs/Flp is the percentage of players, averaged over the last 20 hands, who "see the flop".
- How do I know how much money is in the pot?
The chips are clearly stacked and are easily read. In addition, you can move your mouse over the top of the pot and text will display the current pot total.
- What does “game number” mean?
Every hand played is given a unique game number. This game number (also known as “hand number”) can be used when requesting player hand histories or when there is a problem with a specific game that you would like to review or report. If there is ever a question or a problem with a particular game, note the game number and reference it when contacting us.
If you missed the game number and the next game has already started, check under "previous game" in the top right corner of the screen.
- How do I get my hand histories?
You can get access to the hand histories from the Host menu in the Lobby. Just click on Host and select "Request Hand History".
- I keep getting disconnected or frozen. What can be
done?
This is normally caused by Internet conditions beyond our control, having to do with your Internet service provider. We can suggest using an alternate provider if you have one. An inconsistent Internet connection can be caused by any number of things, and is difficult to diagnose at times. This problem may also be caused by slow dialup connections. Our technicians may be able to suggest ways in which you can improve your connection, and thereby improve the game performance for you.
- In an emergency, such as if I need to call a Host or
the game has locked up for everyone at the table, how do I
contact someone for an immediate response?
On the Host Menu screen you will see an option for “Private Chat”. This notifies a Host you need immediate attention and he/she will be right with you via private messaging.
- Can anything be done to stop harassing, abusive or
offensive chat at the tables?
While allowing a player to speak freely, we want to keep games clean and fun. Poker Piazza does not allow offensive or abusive language in the chat. Nor will we tolerate harassment of our players at the table. If someone is behaving contrary to this policy, this person is automatically entered in a database along with his Username, game number and the exact word or phrase used. Also, please let us know about it by e-mailing support. We will promptly take appropriate corrective action to insure our games remain fun for all our members.
- How do I change my nickname?
We discourage nickname changes, as this is the only way in which players can identify each other in the virtual card room. If you have a compelling reason to change your nickname, you must e-mail your request to the general manager for consideration. Again, we discourage changing nicknames.
- How does the kill pot option work?
A kill game is one in which a player may place an extra bet, causing the betting limits to go up for just that hand. The player posting the bet is the "killer," and the hand is considered a "kill pot." The player is said to have "killed the pot" for the amount of the kill.
- How does the chop blinds option work?
To chop the blinds means simply to return the blinds to the players who posted them and move on to the next hand, if nobody calls the blind. To activate this option, click on the Chop Button next to the chat box on the lower left corner of the poker room screen.
- How does the straddle work?
In flop games, the player to the immediate left of the big blind can straddle if he so wishes. A straddle is a live blind bet of double the big blind. It does not count as a raise.
ACCOUNT STATUS AND MONEY TRANSFERS
- What is the minimum buy-in?
As in most card rooms, the minimum buy-in is ten times the small bet. For example, you need $100 to enter a $10 - $20 game, $50 to enter a $5 - $10 game and $20 to enter a $2 - $4 game. Upon entering each table, the software will advise you of the minimum buy-in for that particular table.
- Can I buy-in for less than the minimum?
This is called a short buy-in, and players are allowed one short buy-in during a playing session but not on the initial buy-in. If you do not have enough money on deposit for the initial buy-in to enter a game, you are allowed to get action on your remaining account balance at the lowest limit table in the card room.
- What is the rake and how is it computed?
The money removed from each pot by the house is the rake. The house rake is 5% of the pot size, capping at $3, calculated on a variable rake structure. This allows us to adjust the rake depending upon the number of players, and the betting limits.
- What is the rake at the real money tables?
For limits of $2 - $4 and above, the maximum rake is $3 per game. For limits of $1-$2 and below, the maximum is $1 per game.
- Is there a credit card processing fee?
Firecash charges a credit card processing fee of 3.5%. No revenue is generated to our website. This is a standard fee being charged by all third-party processors of online poker rooms.
- Can I get this fee rebated to me?
Yes! It is our wish to absorb those costs ourselves. We have a rebate program designed to refund the credit card processing fee. Here's how it works:
For each raked game (minimum $1 rake) you are dealt cards, you will earn 1 point. Every time you accumulate 50 points, we will rebate you $1 of your processing fee, up to a maximum of your entire fee. You can see how much rebate you have pending in our cashier section.
- Can I mail a bank draft or money order?
Yes. Please visit our Account Funding Options page for more details.
- Can I fund my poker account with a personal check?
No, we only accept Cashiers Checks. Visit the cashier in our Lobby or call us at 1-888-242-5401 for more details. Please allow up to one week for check to clear.
- How long will it take to credit back my credit card
when I cash out?
It should take between 3 - 5 business days to process.
- How long will it take to receive my money when I cash
out?
This is one of the best things about playing at Poker Piazza. Dependent on your choice of cashout you could have your money within 24 hours.
- I’d rather not use my credit card. What other deposit
options are there?
We can accept deposits by Cashier’s Check, International Money Orders and Bank Wire transfer in addition to credit card deposits. For more information on these options click on Cashier in our Lobby.
- What is the very best and less expensive way to fund
my playing account?
There are a few very good ways. Our recommendation is using Neteller. You can also use your bank debit card (as opposed to credit card) to fund your playing account since it will not incur an extra fee, unlike some credit cards, which recognize this transaction as a cash advance. You can also use a credit card through the FirePay or Firecash services as described above. For a full explanation of deposits and deposit methods click on the Real Money Tab in the Lobby.
- I would like to increase my deposit limits. How can I
do this?
The management of Poker Piazza promotes responsible gaming and therefore keeps a close eye on losses of its members. To increase your deposit limits, send an email to our general manager. Include your full name and account number, as well as a compelling reason why we should increase your deposit limit.
OUR PERKS
- Can I use my poker chips to bet sports?
Absolutely. Poker Piazza provides convenient betting opportunities for its members through our partnership with betcris.com sports book. A link to their Site is available through our Lobby.
- How do Sports Pools work?
Sports Pools are scheduled during football and basketball season. To qualify for a free square, play on the site during the week before the scheduled game. High hands of Aces full of Ten’s or higher qualify for a free square. Winners of squares must be seated during game time in order to qualify. We will award $200 per quarter for every matching score. To qualify for the NBA pool play at least 600 real money hands from Friday through Thursday and you will be automatically entered in it. For both pools, you must be seated and playing to qualify for prize.
- How does the Member Referral Bonus work?
The Member Referral Bonus is a very generous compensation plan for sharing our site with your friends and acquaintances. You receive $1 for every 50 raked games played by your referral during his/her first 60 days. We will credit these bonuses directly into your playing account.
TECHNICAL ISSUES
- I’m worried about the security of the game? What is
collusion?
This is a major topic of debate when it comes to Internet poker and we take this subject very seriously. Our software has built-in security features to insure all games are played honestly and safely. Plus our Hosts screen all poker tables constantly and monitor all games to insure a fair game.
- How do I get a history of the hands I have played?
In the Lobby, under “Host”, click on “Request Hand History”. You will be given a choice of requesting either your last five hands, or a specific game. You will automatically receive an email giving you the information you requested.
- Who can answer my specific technical questions?
Please email our support staff if you have any specific technical questions. They will forward this information to our Tech department and have an answer for you ASAP.
- Can more than one family member in same household
have an account?
Players are not allowed to have more than one active account. If more than one player in the same household wishes to play, then you will need to contact management for assistance to set up the accounts. Although two players from the same household can play at same time, they will not be permitted to play at the same table at the same time for obvious reasons. This will be strictly enforced.
- I can’t seem to get the program to run, what can I
do?
This problem is typical of computers with AOL. If you use AOL on your computer, follow these simple steps:
AOL users must start up under AOL and connect to the Internet. On AOL go to “Internet” menu and click on “Go to Web”. Now run Poker Piazza software.
- I’m having problems getting connected, what can I do?
Please e-mail support for assistance. You may also call our toll-free number at 1-888-242-5401 between 11am-5am EST. We are happy to help you out.
- I have WebTV. Can I play at poker at your site?
At this time, WebTV users cannot play poker online. The reason for this is that WebTV does not allow users to download software, since they do not have any kind of storage media (hard drives) to download to. When this changes, we will notify players. Please leave us your email address here so that we can send an email at the time this becomes possible.
- I do not have Windows operating system. Can I play on
any other operating system?
Unfortunately, at this time, we do not have software for operating systems other than Windows. The software is only compatible on Windows98, WindowsNT, WindowsME, Windows2000 and WindowsXP. Note, our software does not run under Windows95. We should be coming out with a version compatible to your system soon, so please leave us your email address so that we can send an email at the time we develop our game for these other operating systems.
IF YOU HAVE A QUESTION THAT IS NOT LISTED IN THESE FAQs CONTACT US VIA EMAIL, LIVE CHAT OR TOLL FREE PHONE. FOR CONTACT INFORMATION CLICK HERE.
